Privacy Policy
Information We Collect
Personal Information
We collect personal information when you interact with our financial stability analysis services. This includes information you provide directly and information we gather through your use of our platform.
- Contact details including name, email address, phone number, and postal address
- Financial information necessary for our analysis services
- Business information including company name, industry, and revenue details
- Technical information such as IP address, browser type, and device information
- Usage data including pages visited, time spent on site, and interaction patterns
- Communication records when you contact our support team
How We Collect Information
Direct Collection
Information you provide through contact forms, account registration, service enquiries, and direct communication with our team.
Automatic Collection
Technical data collected through cookies, analytics tools, and other tracking technologies when you visit our website.
How We Use Your Information
We use your personal information for legitimate business purposes related to providing financial stability analysis services and maintaining our client relationships.
Primary Uses
- Providing financial analysis and stability assessment services
- Communicating about our services and responding to enquiries
- Customising our services to meet your specific business needs
- Processing payments and managing client accounts
- Improving our services through analysis of usage patterns
Legal Basis for Processing
Under Australian privacy law, we process your information based on:
- Contractual necessity to provide our services
- Legitimate business interests in improving our services
- Your explicit consent where required
- Compliance with legal obligations
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We only share information in specific circumstances necessary for our business operations or as required by law.
When We May Share Information
| Recipient | Purpose | Information Shared |
|---|---|---|
| Service Providers | Technical support and data processing | Minimal data necessary for service delivery |
| Financial Partners | Enhanced analysis capabilities | Aggregated, non-identifiable data only |
| Legal Authorities | Compliance with legal obligations | As required by Australian law |
| Business Successors | Business transfer or merger | All information subject to this policy |
Third-Party Safeguards
All third parties we work with must agree to protect your information according to Australian privacy standards. We conduct regular reviews to ensure compliance with our data protection requirements.
Your Privacy Rights
Under the Australian Privacy Act 1988, you have several rights regarding your personal information. We're committed to helping you exercise these rights efficiently.
Access and Correction Rights
Right to Access
You can request access to the personal information we hold about you. We'll provide this information within 30 days of your request, subject to identity verification.
Right to Correction
If you believe information we hold is inaccurate or incomplete, you can request corrections. We'll update your information promptly once verified.
Additional Rights
- Request deletion of your personal information where legally permissible
- Withdraw consent for marketing communications at any time
- Request information about how we've disclosed your data
- Lodge complaints with the Office of the Australian Information Commissioner
- Request data portability for information you've provided
Exercising Your Rights
To exercise any of these rights, contact our privacy officer at support@corivexilon.com or write to us at 286 Flushcombe Rd, Blacktown NSW 2148. We may need to verify your identity before processing requests to protect your information security.
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Technical Safeguards
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Multi-factor authentication for staff access
- Regular security audits and vulnerability assessments
- Encrypted data storage with restricted access controls
- Network firewalls and intrusion detection systems
Organisational Measures
Our team receives regular privacy and security training. Access to personal information is limited to staff who need it for legitimate business purposes. We maintain detailed logs of data access and regularly review our security procedures.
Data Breach Response
In the unlikely event of a data breach affecting your personal information, we'll notify you and relevant authorities within 72 hours as required by Australian privacy law. We maintain a comprehensive incident response plan to minimise any potential impact.
Data Retention and Deletion
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by Australian law.
Retention Periods
| Information Type | Retention Period | Reason |
|---|---|---|
| Client Account Data | 7 years after account closure | Financial records requirements |
| Marketing Communications | Until consent withdrawn | Ongoing communication purposes |
| Website Analytics | 26 months | Service improvement analysis |
| Support Communications | 3 years | Service quality and dispute resolution |
Secure Deletion Process
When retention periods expire, we securely delete or anonymise your information using industry-standard methods. This ensures data cannot be recovered or reconstructed. We maintain records of deletion activities for compliance purposes.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and provide better services. We're transparent about what we collect and how you can control these technologies.
Types of Cookies We Use
Essential Cookies
Required for website functionality, including security features and basic navigation. These cannot be disabled without affecting site performance.
Analytics Cookies
Help us understand how visitors interact with our website so we can improve user experience and content relevance.
Managing Cookie Preferences
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. We respect your choices and provide clear options for managing your preferences.
Third-Party Analytics
We use analytics services to better understand our website performance. These services may collect information about your visits to our site and other websites. All analytics data is processed in accordance with this privacy policy.
International Data Transfers
While we primarily process data within Australia, some of our service providers may be located overseas. We ensure appropriate safeguards are in place for any international transfers.
Transfer Safeguards
- Contractual agreements requiring equivalent privacy protection
- Selection of providers in countries with adequate privacy laws
- Regular audits of international service providers
- Data minimisation for overseas processing
- Encryption requirements for data in transit
We notify relevant authorities of overseas disclosures as required by Australian privacy law and maintain records of all international transfers for compliance purposes.
Children's Privacy
Our services are designed for businesses and adult users. We do not knowingly collect personal information from children under 13 years of age.
If we become aware that we've collected information from a child under 13, we'll take immediate steps to delete that information and terminate any associated account. Parents or guardians who believe we may have collected their child's information should contact us immediately.
Age Verification
Our registration process includes age verification measures. Users must confirm they are at least 18 years old to access our financial analysis services. This ensures compliance with both privacy and financial services regulations.
Policy Updates and Changes
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We're committed to keeping you informed about how we protect your information.
How We Communicate Changes
- Email notification to registered users for significant changes
- Website banner notifications for policy updates
- Updated "last modified" date at the top of this policy
- Archive of previous policy versions available upon request
Continued use of our services after policy changes constitutes acceptance of the updated terms. If you disagree with changes, please contact us to discuss your concerns or consider discontinuing use of our services.
Material Changes
For significant changes affecting how we use your personal information, we'll provide at least 30 days' notice and may request your explicit consent where required by law. You always have the right to withdraw consent or close your account if you're uncomfortable with policy changes.
Privacy Contact Information
If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, please contact our privacy officer.
Blacktown NSW 2148
Australia
We aim to respond to all privacy enquiries within 5 business days and resolve concerns within 30 days where possible.